exploding technology
Kudos to these guys for not signing a gag order. An older model Dell once blew up in my lap. Here’s a little side story for you. It was the day we shipped Picasa 1.0, actually, and I blogged about it and then had to immediately remove the product name from my blog because lornamatic instantly took over ALL the search engine mojo for Picasa. Fortunately now there are a zillion copies running wild, and this pretty little website hasn’t the sway that it once held, so I think it’s perhaps not a big deal to finally say it… Regardless, we were never treated with such obtuse secrecy. Dell simply shipped out a beautiful new laptop computer. Granted, it took about 10 hours and 8 levels of tech support. But I felt great about it. My goodness, Apple, if this is true, this is NOT the right way to deal with it.